With self-discipline, most anything is possible.” - Theodore Roosevelt
Self-discipline, by definition, is the ability to control one's feelings and overcome one's weaknesses. It is the ability to pursue what one thinks is right, despite temptations to abandon it. Self-discipline and self- education are two of the magic ingredients when it comes to success.
If you want to get somewhere in your life and in business, you have goals to achieve, and dreams to chase. Only some people are able to get where they want. Is it because of luck, talent, circumstances or hard work? For each individual, it can be one or more factors combined. When building your skill set for future employment or business ventures it is important to not only look at the financial gain, label or field, but also the experiences you will learn from by taking on the new venture or position. It takes a lot of self-discipline to stick the plan, continue to try, fail, try again and possibly fail again – but keep going until you make it.
“You will either step forward into growth, or you will step backward into safety – Abraham Maslow”
Consider the 70-20-10 rule: about 70 percent of your learning and development come from assignments that stretch you and allow you to learn new skills; 20 percent will be from other people, especially your boss; and 10 percent will be from training and courses. Let your curiosity lead you to commit to continuous learning.
As entrepreneurs, the definition of success is derived from education, humility, and a whole lot of tenacity. The keyword here being education. To pave our own way and craft our dream career, a drive to continue learning comes with the title. It is the key to powering a good life both personally, and professionally.
Becoming immersed in literature, staying up to date with online content, participating in programs and enrolling in courses are just some of the few and inventive ways entrepreneurs are utilizing to stay ahead of the pack.
Falling behind can happen so quickly. A business or an individual that is ill prepared or unequipped with the latest tools necessary to survive in our current day society may actually end up regressing. A sense of staleness can begin to invade if we don’t find ways to invest in ourselves. When too much time has passed, you may even feel unemployable at some point in your career, especially as the younger generation sweeps in and starts to reshape our modern workflow.
I can’t stress this enough, learning is lifelong, and it’s the answer to a bold and bright future. Find the time and the drive for it, because education is synonymous with success. Find the aspiration to move forward and live successfully, and continue to develop in a capacity where you access the tools you’ve been given through years of formal and self- education and use them to become a lifelong learner, and an overtime achiever.Read on Linkedin
Internships are investments in your future. Often, students are reluctant to pursue internships because they worry they'll be stuck doing menial tasks like getting coffee or making copies and let's face it- no one wants to work for free.
If you have a relevant internship displayed on your resume, it will give you a competitive advantage over all the candidates applying for the same position. Employers understand that graduates that do not have any practical experience may lack the skills required to excel on the first day of their employment. Employers value internship experience because they provide students with the skills and experience that they cannot acquire in a school setting.
The truth is, although not all internships pay in cash they can help you in other ways.
Here are just a few reasons why internships are investments in your future:
1) Real World Experience: Think of it like this – internships are a way to test drive possible jobs and explore different career options.
2) Networking: Internships often give you the opportunity to attend meetings and events. By interacting with professionals you gain new connections and learn how to communicate in a professional environment.
3) Resume Builder: Employers are much more likely to hire someone with internships and work experience rather than someone with a generic resume, lacking experience.
4) Time Management: As an intern you'll become a master of time management.
5) Career Foundation: Keep in mind, employers often use internships as a recruitment tool to test out future employees and in many cases, companies hire interns after graduation.
Grades Cannot Measure Work Ethic
From a very young age, students are trained to get best grades possible. However, having good grades does not guarantee that you will be a great employee. According to research, on average, 43% of students will receive an A in their college courses.
With employers looking for candidates who can easily transition from being students to full-time employees, internship experience is more important than ever. Showing an employer that you already have relevant gives you an upper hand when compared to a candidate that has no real world experience. The employer will have to invest hours of other employees time showing the untrained candidate the ropes.
Employers don’t consider academic grades to be the tell-all for candidates anymore. While receiving an ‘A’ grade might have got you appreciation from your parents, it’s not going to do much in front of an employer. They’re more interested in knowing what real-world experience you have instead of what you learned to do from textbooks.Read on Linkedin
Oak Brook, IL - January 16, 2018 - The Chicago Marketing family annual commemoration ceremony this year was held at the banquet hall at Gibson’s Bar and Steakhouse. The occasion was marked by the recognition of the hard-work that ensured the tremendous success of 2017. Individuals with significant contributions were acknowledged with bonus checks, plaques, promotions and other awards. New lofty goals announced were greeted with enthusiasm and anticipation as the first quarterly convocation welcomed the New Year. Furthermore, in the spirit of giving back, Chicago Marketing Inc. partnered up with Children’s Home and Aid, the “leading child and family service agency in Illinois” to contribute to the cause of under privileged children.
Through donations of household items and academic accessories, Chicago Marketing Inc. was able to make the holidays brighter for families in need. They built camaraderie among their work teams while supporting the vulnerable children and families in Illinois.
“We’re very fortunate to be in this situation and we cannot take it for granted. It’s a privilege to partner with Children’s Home and Aid and to have the opportunity to give back to those who may not have the basic everyday things we take for granted.” – Jacob Cline, CEO.
Chicago Marketing Inc. was able to support not one but three different centers: the Marletta Darnall Child and Family Center in Schaumburg, the Mitzi Freidheim Child and Family Center in Chicago’s Englewood neighborhood, and the Community Child Center of Palatine.
“Partnering with Children’s Home and Aid this year was one of many enlightening experiences for our employees. The organizations help over 100,000 families per year thanks to the cumulative result of little efforts, like our contribution, to the cause. It is humbling to realize that such efforts make some difference to those in need local to our area.” – Sophia O’ Leary, Human Resources Director.
“Thank you to all who helped support this wonderful cause.”
While Chicago Marketing provided assistance to these agencies over the holidays, the need does not end. We are hoping our efforts become contagious. Help is needed every day of the year. Every donation, monetary or material, counts! We encourage all who can, to donate. For more information on how to volunteer or provide assistance, please contact www.chicagomarketinginc.com for details.
August 2017 has brought many positive new advances here at Chicago Marketing Inc. Not only have we finalized the opening of two new branches in the northwest suburbs of Chicago, but we also had the opportunity to attend our annual Keys to Success conference which was held this year in Kissimmee, Florida. This nationwide conference brought together numerous members of the organization to indulge in conversation, networking, education and the better understanding of the business and its success. Not only were we given advice on how to improve our company, but we were also able to understand how we can progress and achieve the utmost level of accomplishment for ourselves and our teams. The conference was held this year at the gorgeous Gaylord Palms Resort and Convention Center and the amenities we were able to experience were endless. This three-day long conference allowed Chicago Marketing Inc. to be well known amongst other businesses and gave us the opportunity to educate and guide numerous organization wide members to promote their businesses in a similar and prosperous way. The speeches, advice and data that was given will allow us to improve the company and stay innovative amongst our competitors.
The conference consisted of speeches from recognized members of the business as they gave their insight and guidance on how we can create a better work environment and team structure. We were also given the opportunity to ask questions directly to speakers and receive personalized recommendations on improvements, adjustments and future advances.
This conference, of many, has been very gratifying. I found that this year I was able to really make an impact to other business owners that were looking to expand and enlarge their companies. During my speech, I was able to reach out to some members of the organization that could really utilize the information I was teaching. These conferences have always been a great way to get advice and knowledge about companywide initiatives. I hope to have made a positive impact during my stay, and I will continue to develop the relationships I made during the conference to better influence my fellow team members
Mark Krupa, CEO
Chicago Marketing Inc. is proud to present two new initiatives that will soon be launched within the company in the next couple of weeks. The first will be the expansion of our business into the north suburbs of Schaumburg and Deerfield. The northern suburbs have a distinct culture that our team can thrive on for future business endeavors. We are elated to develop our company with the launch of Chicagoland Executives that will branch out a larger portion of the area bringing in prospective clients and allowing prosperous individuals to join our team and continue the growth of our business. Chicagoland Executives will not only diversify our company with its expansion but will allow a larger clientele to submerge within the company and essentially produce enhanced initiatives and allow growth in all departments. We are all looking forward to this expansion and working diligently to have a successful opening.
“This expansion will hopefully be an addition of many that we intend to open within the Chicagoland area. I have high hopes for us to move to a different suburban setting and see where Chicagoland Executives will take us. We are all striving to make this opening a successful one and hope to launch shortly. We encourage everyone to stay updated about the new location and its takeoff. Indefinitely, this is an exciting time for us and we are looking to open the office as soon as we can in for this expansion. Our team has always been dedicated to the success of this company and this expansion is just one example of that dedication. “– Jacob Cline, CEO
The second initiative Chicago Marketing Inc. is launching is our CEO Jacob Cline’s upcoming website. Due to Jacob having numerous obligations and arrangements, we at Chicago Marketing Inc. have realized keeping up with our CEO is vital for the progression of our company and creating this website will assist with keeping in touch with Jacob along with companywide changes, updates and events. This website launch will update us on all future initiatives, speaking engagements, current events and ways to get in touch with our business. The second launch will not only expand future knowledge and updates, but will create a close relationship with the business and CEO to anyone who has interest in Chicago Marketing Inc. and our future happenings.
Chicago Marketing has been at the heart of the suburban area over the last nine years. Projected, operational plans were met earlier than expected and the expansions north and west into the entire Chicago Market and its suburbs, are well underway. With continued success and growth, Chicago Marketing added two new fortune 50 clients within quarter one of 2017, and subsequently plans to expand to the east coast by quarter four.
“We shall continue to build the Chicago Marketing brand and strengthen our labor force through quality, targeted acquisitions in order to handle our growing list of clients and accounts and maintain the accountability our clients continue to count on. We are confident of exceeding those expansion projections and tackling the accompanying challenges successfully for our clients. We are known to impress our clients in that regard.” - Jacob Cline, CEO, Chicago Marketing, Inc.
Chicago Marketing opened more offices in two locations in 2016 to handle the increased operational expectations of additional accounts. These offices covered the northern and western suburbs and aided those local economies with long term job opportunities. Employees enjoyed financial growth and merit based promotions as Chicago Marketing exceeded its growth expectations by 56%. The new territories targeted for growth are the East and some West Coast Markets by quarter four of 2017. With its strong, and growing supporting cast, Chicago Marketing shall continue to meet its clients’ marketing and promotional needs!
“Joining the Chicago Marketing team, and working with such driven individuals, makes it easy to continue to provide tremendous opportunities to our employees and clients.” - Sean Foley, Marketing Director, North Chicago Marketing Branch.
For almost a decade, Chicago Marketing Inc., has been recognized as one of the largest and fastest growing brands amongst marketing & promotional advertising firms in the Chicago area. It was established to introduce new products to the consumer market and provide a personal relationship with consumers on behalf its clients. With its main focus on client and consumer satisfaction, Chicago Marketing cultivates a company culture based primarily on professional and personal development.
From the star of the north, to the land of Lincoln, Chicago Marketing Inc. was able to guide the path for future manager tandem into success. Sean and James were able to come to our office in Downers Grove, to pick up new techniques, and help launch products in both Home Entertainment and Energy Platforms.
Some key points Sean will take with him is the ability to be selfless with his crew, he said, “One important thing I learned from Jacob, as a manager, I need to work for my employees, and that having the right mentality will always give you the results you are looking for.” Sean received a great experience, and will continue to grow as a young entrepreneur, while opening up his new office in the, “City of Brotherly Love.” Sean will be sure to implement everything he learned with his new people, and is eager to take on the territory.
James actually took the chance to stay a little closer to home and took over the Northern region of Illinois. James was promoted in mid July, since then he has prepared for completing the rest of this year on a high note. After James left Downers Grove, Jacob shared that, “he always had the right mind set for the business, it was minor things, and fine tuning that James needed to modify.” He is now using the tools he learned at Chicago Marketing, and he excited more then ever for his future in the industry.
In this upcoming year, Chicago Marketing is excited to see what the team will bring to the table. Jacob Cline says, “I think they are both already proving that they are up to the challenge, I am looking forward to working side by side with these two for quite a while.” We would like to congratulate you both on your development and growth into management, and we look forward to seeing the next big step in these young men’s careers.
Chicago Marketing Inc. of the Downers Grove, IL, Announced their newest expansion into Green Bay, WI and Minneapolis, MN. The Chicago Marketing team had an outstanding year of productivity with in 2016, and projects in 2017 to keep the momentum rolling.
Jacob Cline, along with Marketing Director Sean Thompson, opened the office in the Green Bay market for business on November 7th. Cline explains, “Green Bay, was a market that no one could conquer for the longest time. I knew that putting Sean up there, would help us meet our clients needs and expansion requirements, as well as put the team in the best possible situation to succeed.”
Sean, 24, originally from Northern Illinois has set out to take over the Wisconsin area with high expectations goals and goals set high. “I am excited to finally be opened up, the moment was exciting for me for many reasons; the expansion of our organization, the privilege to choose whom I work with, and the pride of owning my own business all rank toward the top. Above all, the opportunity to help others grow with their career and as individuals is what excites me the most.”
As the expansion proceeds, the organization currently oversees 60 plus locations throughout the Midwest alone, and only plans to increase that number in the future. “We have over 45 locations across the United States. The office in Green Bay marks the first territory we have in Wisconsin,” says Cline. We also opened a second market in neighboring Minnesota, Mike Babcok was able to expand the organization and set his roots out west in Minneapolis. “ I am honored to be representing some of the largest fortune 100 clients within the technology and entertainment fields. I am also excited to expand our client’s footprint and brand here. I am grateful to be in a situation to give my people the same opportunity that was given to me. The chance to grow and expand this organization as well as our clientele is incredible.”
Because of their client’s increased demand, coupled with the companies’ consistent productivity throughout the country, Chicago Marketing Inc. has tripled in size in 2016 and has showed no signs of stopping.
Chicago Marketing Inc. looks to not only expand its organization even more in 2017, but we are looking to get more involved with our local communities. Our leaders here in the office are stepping up more and more to get involved in charity events not only on a local scale but a national scale as well. Our last order of business this year is to help support homeless shelters in the Chicago land area. We will be donating a variety of clothing, toiletries, and canned food, by the end of December.
Hurricane Matthew, one of the most recent catastrophes of the southern hemisphere, it is something that will not be forgotten in our history. Chicago Marketing showed a great deal of concern for the incident. Without hesitation the company stepped in and helped with the disaster cause by the record breaking Category 5 tropical storm. The storms anguish hit close to home for CEO Jacob Cline; for he was born and raised in Georgia, where many hurricanes have touched in the past. Chicago Marketing reached out a helping hand, for Cuba, Haiti, and all other areas coping with their loss.
Cline took some of our top employees to a charity event in Naperville, IL; where they received the opportunity to learn all about the struggles that Haitians have to live day in and day out. Once the team arrived at the event they were excited to get to work, the volunteers at the affair explained that they would have to hand pack rice, soy, and dried vegetables. Which are then wrapped and shipped out to various locations that were hit the hardest during the hurricane. Our team was there for a few hours, Ana in particular said that, “ the experience was truly humbling and it felt good to help out those hit the hardest, even though we were not able to go to location, it was amazing to help out back at home.”
When everyone arrived back at the office, Jacob Cline shared the crews experience with the organization. Cline informed everyone of the importance of how giving a helping hand and the smallest gestures can help change a life. For more information about how to volunteer, please contact www.chicagomarketinginc.com for details.
The time has come for our annual R&R trip! This year we are taking the company to the Aria Hotel in beautiful Las Vegas, Nevada. Owner Jacob Cline is bringing over 31 members of the team to enjoy some much deserved rest and relaxation.
Upon arrival colleagues of the Chicago Marketing family not only receive accommodations paid in full, but a generous two hundred dollar gift card from the owner himself. When asked about the generosity Cline said, “ I just believe in a healthy work environment and that everyone should be treated like family. The work that is put in day in and day out by the team should be rewarded as much as possible.”
The group will participate in friendly networking events to meet other owners within our industry, dinners with future business partners, and finally a get-together to celebrate promotions within the corporation. Jacob Cline states, “You are always learning, whether it’s from someone brand new to our organization, or someone whose been doing it for a few years, I always pick up something innovative every time we have a chance to all get together."
While in Las Vegas, we will have the opportunity to interact with some of our hardest working individuals in our organization. We will have managers getting promoted, administers getting recognized, and one very passionate and dedicated rookie owner who will walk away with a brand new Mercedes!
CHICAGO, IL -- (Marketwired - Apr 2, 2015) - Chicago Marketing, Inc., www.chicagomarketinginc.com, an Oakbrook Terrace, IL based marketing and advertising firm, works with Fortune 100 clients in the home entertainment and consumer electronics industries. With new clients and expansions on the horizon, Chicago Marketing is making moves to meet their clients' demands. With a strong investment in their own team, alongside their philosophy of promoting from with through performance based advancement, rather than seniority, Chicago Marketing has a Management Training Program that is second to none. Jacob, Chicago Marketing Manager says,
We believe that investment in our team is the key in growing effectively to keep up with the needs of our expanding client base.
Chicago Marketing's Manager Jacob Cline, born and raised just outside of Atlanta, GA, grew up playing hockey. While he obtained his Bachelor of Science in Business Management at the University of Massachusetts in Boston, athletics still remained a major part of his life. After college, Cline moved back to Atlanta, GA, where he first began with the company after replying to a sports minded job posting. Cline joined the team as an eager new member of the job force, and with his competitive spirit still ignited, was promoted into Management to take over the company's Minneapolis, MN location after only 8 months. After much success in Minneapolis, Cline was sent to help improve business at the Indianapolis, IN office before settling in the Chicago suburbs.
After joining forces with Chicago Marketing, Cline has expanded nearly two dozen times since 2010, with 6 of these promotions from 2014 alone. This includes the company's first expansion into the Pacific Northwest, making Chicago Marketing a nationwide Marketing firm. The company is projected to expand at least 7 more times this year, putting Cline's organization at over 30 locations across the country. Chicago Marketing has already seen growth in 2015 through their expansions into the Aurora, Schaumburg and Springfield, IL markets.
Our clients need us to continue to grow in order to meet their needs. We bridge the gap between everyday people and everyday products. We invest in our talent internally to expand with our clients. I know that by giving the same opportunity I received back to my top team members, we will continue to grow with our clients' rapid expansion plans.
- Jacob Cline, President of Chicago Marketing, Inc.
Ending the year even stronger than it began, the Chicago Marketing team wrapped up a successful 2014 with a Management Retreat to Cancun, Mexico, where Cline won "Manager of the Year." With his leadership and the company's focus on internal teaching and training, Chicago Marketing is prepared to meet their clients' goals, while also preparing for new partners. "There are more clients on the way," stated Jacob, "as we have a proven system to market and promote their products." Things are looking promising in the Management world for Chicago Marketing.
We recognized hard working individuals in our organization with bonus checks, plaques, and awards.
Employees look forward to going to work when they are invested in tasks and hence seek the fulfillment of their accomplishment. That enthusiasm reflects their work, and the overall business thrives. The converse is also true. Since, business success is measured in the return on investment, it behooves the decision makers to make wise choices in the allocation of resources. Since the human resource is the most valuable producing asset, it only makes sense that investing in people would yield good returns. It all beings with creating a culture and set of values that are conducive to productivity and the human condition. Here are a few key points that show the right investment to make:
1. Improve Morale: Creating a positive work environment starts with cordiality and respect. When people recognize and are comfortable to acknowledge the contributions of their peers, it fosters camaraderie and communication, vital for team building and growth. There is a joy in accomplishing tasks as a group and the individuals take pride in their contribution to that cause. They invest in their respective tasks because of that assurance that should they play their part it almost always leads to success and goal attainment that are appreciated and rewarded.
2. Increase Retention: People really only stay where they feel welcome and appreciated rather than where they are tolerated or used. When they are shown appreciation, people tend to stay and even further, are willing to contribute because the company has shown that their voices matter and will be heard. They submerse themselves in their work in other to impress and be recognized. That recognition improves the strength of the support and they can see the returns of their trust in the system; their investment in the company.
3. Drive Loyalty: Wanting to be somewhere does not preclude the thought of a greener pasture somewhere else. Loyalty is the sticking to the one regardless of the other, whether the possibility of greener pasture is true, unconfirmed or a mirage. Loyalty is earned and it starts with promoting from within and on merit. Transparency and directness matter in all interaction especially during employee evaluation. They understand the importance of their contribution and subsequent growth and aspirations. Invest in employee development.
4. Reputation Boost: This is a direct consequence of having happy employees. A reputation boost not only attracts more employees but more business as well. Business is done with companies that have the reputation for not only excelling in their field of endeavor but an incredible culture that their employees brag about. Providing a “great place to work” is a big deal as it directly affects the competitiveness in prospective candidature.Read on Linkedin
Chicago, IL, Nov. 11, 2018 (GLOBE NEWSWIRE) -- The Entrepreneur Springboard
Chicago Marketing’s paid Training Program for the Future Entrepreneur
“Unlock Your Potential!”
Chicago Marketing has developed a groundbreaking Paid Program that approaches Entrepreneurship as a creative process, a fundamental human instinct that we all possess and can all unlock. The Entrepreneurship Springboard is designed to fine-tune management and motivational skills as it pertains to the internal operations of a business. Chicago Marketing has launched the program in Chicago, IL and is beginning to fill the limited paid positions now.
The program is designed to develop you with the basic mindset, knowledge, skills, insight and coaching to pursue an Entrepreneurial Career. There is no age limit, no special education or degrees needed. Chicago Marketing is looking to hire 7-10 highly motivated, energetic, business-minded individuals to join the Chicago Marketing team all while learning the basic fundamentals of Entrepreneurship. CEO, Jacob Cline quotes Bill Belichick “Talent sets the floor, character sets the ceiling” when it comes to talent acquisition. We look for the person with determination for success.
“Success consists from failure to failure without loss of enthusiasm.” – Winston Churchill
The Entrepreneurship Springboard is designed to fine-tune management and motivational skills as it pertains to the internal operations of a business.
The emphasis of the Entrepreneurship Springboard will be on developing the necessary skills early in your career that will build not only profitability but also the ability to teach and motivate others.
It is designed to fine-tune management and motivational skills as it pertains to the internal operations of a business.
With over a combined background of 55+ years in business management and entrepreneurship, the management team of Chicago Marketing have developed the program around these core attributes:
Contemporary Design of Business Models
Entrepreneurial Thinking and Practice
Introduction into Marketing
Developing a Strategically Competitive Business Plan
Managing Entrepreneurial Enterprises & The Global Market
Building a Sustainable Business
Principles of Economics
Self and Team Motivation
Identification & Evaluation of the Prospective Consumer
Identification & Evaluation of Competitive Advantage
Career Coaching and Management ShadowsRead on Globe Newswire
Understanding the customer journey is about learning what customers experience from the moment they begin considering a purchase or service, and then working to make the journey toward buying a product or service as simple, clear, and efficient as possible. The relationship between the company and customer starts with a need.
One of the best outcomes of social media and online presence for a brand is that the customer service bar has been raised both online and in person. Now that more people are freely sharing their customer experiences—both good and bad—with the world, quality customer service has become imperative.
Going beyond exceptional service, customer engagement is about delivering more personalized experiences based on authentic relationships with customers. The brand speaks for its self but the key to making a long lasting relationship between the client and consumer is to perfect the customer experience. In my years of trial and error I found that practicing simple techniques for bonding with consumers whether on the phone or in person makes the world of a difference. Here is what I teach my team to focus on.
1. Smile, literally
Smiles translate your energy in person and through the phone, but they should be used at appropriate times. You don't want your smile to come off as unauthentic. Work on smiling as you speak in a natural manner – control your pitch and your tone and laugh a little. People take themselves way too seriously and no one wants to be talked at; start a conversation, create a safe place to chat.
2. Mirror a customer's’ language and tone
Part of the job in customer service is mirroring a customer's language and tone. Mirroring another person’s language and tone can help create connection. That said, if a customer is angry, you don’t want to copy their frustration. Instead, try increasing your volume just a little and then quickly work to bring the intensity down a notch. Customers respond well when the help they're receiving is coming from someone who's clearly level-headed. Always be one step ahead of your customer with your attitude and energy level. This helps to create rapport and establishes a better relationship with them because you are now speaking their language but still controlling the conversation.
3. Listen first, then validate the need
When customers are confused, upset or don’t really know what they need, they might not be able to take in what you say—even if it’s the right answer. Listen first, then try to help solve their problems. You are solution oriented. If there is no need for your product or services, there is no need for your job; so listen, problem solve and provide the solution to their need. Empathy is always your most crucial ability in customer service and sales.
4. Acknowledge the customer
Customers need to feel heard. So your job is to listen and then act. They'll appreciate the touch of empathy and it will go a long way towards making a confused or angry customer's experience much better. Customer service that goes the extra mile to recognize what ails their customers comes off as being more connected and educated.
5. Be comfortable with multitasking
Customer Service Experts are expected to handle more than one situation at a time, which is a skill in itself. Great multitaskers don’t lose sight of the bigger picture but also make sure that the person standing in front of them is their primary focal point and priority.
6. Look for cues if something is unclear
Sometimes it’s hard for customers to express themselves when they don’t understand the process or procedures of your company, so don’t read too quickly and jump to conclusions. It takes a lot of training to understand the nuances of different customers, but it's part of what makes someone successful at a job in customer service. For example, someone that works in sales might come off as assertive while you're providing them support, while an engineer might need complex technical details to see their problem solved. Being able to read specific cues is a problem-solving skill that can give agents a better idea of how they can help.
7. Build the relationship
During your conversation with the customer find things you have in common with or can relate to. Honing in on the fact that both parties are human and probably have more in common with each other than not allows the customer to buy into you sometimes even more than they buy into the product or service. With the online presence and competition being as cut throat as it is people can go anywhere to purchase what they want. If they are in front of you, it is your job to give them the best experience possible, not only to close the deal, but to create a returning customer relationship.
8. Follow Through
If you made a promise, keep it. If you gave your word, follow through. As a representative of any brand or company you must know the ins and outs of the processes, procedures and products to make sure that you are giving 100% accurate information to your customer. You are the face of the brand – if you make a promise, the brand makes a promise. As a business owner it is my duty to make sure anyone that works for me has the proper tools, training and education of not just the product and services offered but also the psychology behind customer service, consumer education and sales.
My work is my signature – anyone that works with me or for me falls into that category. If you speak on my behalf, I want to make sure that you are equipped to do so in the most effective way possible. In the end, customer service should be seen as a natural encounter; it is treating people with integrity, urgency, attention and positivity. If you don’t know all the answers find someone that does, and educate yourself so that you too can create the type of long term relationships that will make your business stand out from the rest.Read on Linkedin
"Be humble, be hungry and always be the hardest worker in the room"
A 9-5 pays the bills but it isn’t meant to sustain you forever. Save money and invest in a business. It’s time to learn how to make your money multiply while you sleep, 24/7. In life when you’re attracting success not everyone will understand your journey. You may get labeled as a work horse, or a workaholic. That’s fine! It is not their journey to make of… It is yours.
Go ahead and google “Workaholic” and see how negative the general consensus is on the phrase. The word itself means a compulsive worker. While the term generally implies that the person enjoys their work, it can also alternatively imply that they simply feel compelled to do it.
Now google “Entrepreneur” and see how positive the outcome is. The word means: one who organizes, manages, and assumes the risk of a business or enterprise.
And now, finally, google “Corporate America”: An informal (and sometimes derogatory) phrase describing the world of corporations and big business within the states.
All three have different undertones, all come with positives and negatives. But if you do your research, or just pay attention to the world around you, you will notice that both the Entrepreneur world and the Corporate America world create opportunity for the “worker” (you and me) to work around the clock, long hours, over the weekends, through the night…etc. for said outcome. Unless you are okay being mediocre and having a mediocre life, you have to work hard.... I don’t know about you, but I for one, will not work around the clock for someone else’s dream. I will, however, do just that for my own. So call me what you please.
The financial growth that my business gains is based off of my work ethic and my drive. You can’t say that for a set income in Corporate America. And don’t get me wrong, 9-5 jobs are not bad or wrong by any means, but it just isn’t for me. And if you are looking for substantial changes in your life and work financially, the only way you will see that is by creating the path yourself. Taking charge of your time now, investing, building, planning and doubling your business by hiring the right people, creating the right process and working until it is right. You’ll probably fail a few times, and that’s okay. We all do. But if you are like me, and choosing to own your time – then it will be a lesson well learned and another building block for the foundation of your future.Read on Linkedin
We hear it all over the social media platforms. Everyone from coaches, athletes and students to business capitalists and entrepreneurs. It is the secret ingredient to success according to most, but what is it, exactly? To me, it is the audacity to fall seven times but get up 8. It is the willpower to work when no one else will, to study when others are sleeping, to work when most want to relax. To me it is the ability to overcome the self-doubt, the fear of failure, and the desire to give up. Grit is getting it done, no matter what. Grit at its core is a combination of two things: perseverance over the long term, and then passion. Not only working on something hard, and being resilient in the face of setbacks, but working on something that’s meaningful to you about which you can say ‘I LOVE this. I’ll never be bored by it.”
I asked a few colleagues what grit means to them:
“It is the stubbornness of will to ensure the accomplishment of the task, no matter what”
“Accepting the consequences of challenges”
“Courage and resolve, how hard one is going to work to get where they want to be”
“Going until you get a no, then redirecting your course and repeating that”
“Hustle. Grind. Passion”
“Courage to see past the possible failures and hardships of being innovative”
“Persistence and determination”
“Consistency and endurance. Even when the going gets tough”
“The desire for success overcoming the hardships of trial and error”
“Giving it your best – accepting the reworking of your plan and ignoring the negatives”
“Pushing yourself to the limit”
“Firmness of character”
“It means to have more drive, more will power, more determination than average. If someone has grit…. They are not the kind of person to face a little adversity and give up. They dig in even harder”
"Strength of character"
Grit – Do you have it? Do you have what it takes to make it through the bullshit ups and downs that are destined to arise throughout your journey of life, business and success? If not - is it something you can get? It seems as though, this attriubute, like most others is similar to a muscle that you can flex, train and build up to be stronger. So why not?Read on Linkedin
Every month just three out of every one thousand Americans decide to start a new business. Success really depends on what the rest of us, the other 997, do to support the work of the three.
We are rallying together to inspire, train and mentor individuals to help revive American Entrepreneurship and create a new economic model with entrepreneurs at its heart.
Between the 4 offices I have in Chicago and the other 60+ throughout the states that I have helped to build we have created the possibility of entrepreneurship for thousands of people.
We saw the need, we found the tools, we created the platform and we feel strongly about the continuous growth we have planned for the next few years. We hope to triple our business platform but also create more and more opportunity for the future entrepreneur by doing so.
“Start-up companies produce an
average of 2 million jobs annually”
“Now more than ever, civic leaders must work together with local business owners to overcome challenges, expand opportunities, and rethink ways to make our cities stronger”
For the US, the general population sees about 320 entrepreneurs for every 100,000 people.
Who Becomes an Entrepreneur?
▪ Men [62%] are more likely to become entrepreneurs than women [38%]. This gender gap has been increasing since 1996.
▪ Unlike small business owners, the youngest age demographics are the most likely to be entrepreneurs. 57% are under the age of 44 and 29% of the youngest are between the ages of 20-34.
▪ Entrepreneurs in the 55-64 age demographic has grown from 14% to 21% in the last decade, which is the largest increase of any age group.
▪ 3 out of every 5 entrepreneurs are White/Caucasian, but 1 out of 4 are Hispanic.
▪ Only Blacks/African-Americans are under-represented as entrepreneurs in the US compared to their general population numbers, with just 9% being entrepreneurs.
▪ 18% of entrepreneurs are high school dropouts.
▪ 53% of entrepreneurs have taken at least some college classes. 28% of entrepreneurs have at least one college degree.
▪ More than half of today’s entrepreneurs graduated in the top 10% of their high school class.
How Entrepreneurs Find Their Success
▪ 58% of entrepreneurs say that they were able to successfully start a new business because of their past experiences.
▪ The percentage of entrepreneurs who say they use past failures to fuel new successes: 40%. That’s higher than the 39% who say they’ve learned from previous successes.
▪ 1 in 4 entrepreneurs say that they key to them finding success is having an adequate source of funding available.
▪ 22% of entrepreneur’s attribute luck or good fortune to the success they’ve been able to find. That percentage is equal to those who consider their professional network an essential component of their success.
▪ Only 1 in 5 entrepreneurs see a college education as important.
▪ Just 4% of entrepreneurs say that the advice or assistance they received from company investors turned them from an entrepreneur into a small business owner.
▪ 1 in 4 entrepreneurs have 15+ years of experience in their industry, which they use to build their profile.
▪ 3 out of 5 entrepreneurs say that they got started because they either didn’t want to work for someone else or their family responsibilities required non-traditional employment.
▪ 68% of entrepreneurs say that they got started because they wanted to capitalize on an opportunity that came their way.
▪ 12% of entrepreneurs have more than 25% of their business come from international customers.
Entrepreneurs always have great ideas. What separates a good entrepreneur from a great one is the execution which occurs behind those ideas. Risks are always part of the entrepreneur’s world, but the most successful entrepreneurs tend to take small and educated risks which keep at least one foot securely planted on a firm financial foundation.
What makes entrepreneurship so attractive is that it is always available. When life changes and the current employment or business ownership opportunities are no longer meeting a household’s needs, becoming an entrepreneur can allow people to continue to chase their dreams. Whether that means becoming an independent representative in a franchise or starting your own business from scratch with personal talents, the entrepreneur demographics prove that anyone can get involved and find success.
Women Are Changing the Entrepreneurial World
▪ Women who are entrepreneurs have seen almost 2x the growth in their opportunities [42% to 23%] since 1997 compared to all opportunities in the general population.
▪ About 10 million businesses are currently operating because of the efforts of female entrepreneurs.
▪ About $2 trillion in annual sales is generated every year because of the efforts of women in the entrepreneurial world.
▪ Women are founding businesses in the US at 1.5x the national average.
What is unique about the entrepreneur demographics is that sometimes the majority groups aren’t seeing the most success. Men might dominate this industry, but women are seeing the most overall success. Women are seeing more money come to them through successful crowdfunding efforts, receiving more overall support, and generating trillions of dollars in sales every year. Since the Fortune 500 businesses barely include women in their executive leadership, is it any wonder why women are thinking about becoming entrepreneurs? It may have once been taboo, but today a female entrepreneur is one of the most coveted business professionals in the US today.Read on Linkedin